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Track A · Technical Concierge
Track B · Applied AI

TECHNOLOGYREIMAGINED.

On-site technical concierge for homes & sole traders. Practical AI integration for forward-thinking businesses. Melbourne & Sydney.

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8

Core Services

2

Service Tracks

MEL·SYD

Melbourne & Sydney

AUD

All Prices GST Inc.

Track A

Technical Concierge

On-site residential & sole trader IT support · Melbourne & Sydney

Device Onboarding & Ecosystem Sync
Track AOn-Site

Device Onboarding & Ecosystem Sync

Your whole digital life, perfectly in sync.

  • New PC, Mac, or hybrid laptop setup from first boot to fully productive
  • iPhone / Android phone & tablet migration — contacts, photos, apps
  • Data transfer from old drives, cloud, or previous device ecosystem
  • Peripheral configuration: printers, NAS drives, smart TVs, docks
  • iCloud, Google Workspace, and Microsoft 365 account sync & sign-in
  • Fully documented final configuration report provided on completion
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Family Link & Security Controls
Track AOn-Site

Family Link & Security Controls

Let your family explore safely — with real guardrails.

  • Apple Family Sharing — purchases, subscriptions, iCloud storage pooling
  • Google Family Link — app approvals, location sharing, screen time rules
  • Cross-device screen time schedules that actually work across all devices
  • Parental content filters: network-level DNS blocking (e.g., NextDNS)
  • Safe search enforcement on YouTube, Google, and browsers
  • Emergency contact & remote lock guidance for each family member
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OS Optimization & Malware Remediation
Track AOn-Site

OS Optimization & Malware Remediation

Breathing new life into slow, infected, or corrupted machines.

  • Clean OS reinstalls — Windows 11 or macOS — preserving data where possible
  • SSD upgrades with full cloning and speed-verified benchmarks post-install
  • Persistent adware, malware & browser hijacker removal (root-cause fixed)
  • Startup & background process audit — remove bloatware, reclaim RAM
  • Driver updates, firmware patches, and Windows Update remediation
  • Post-repair performance benchmark report included
Book Repair Session
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Network & Mesh Wi-Fi Optimisation
Track AOn-Site

Network & Mesh Wi-Fi Optimisation

Dead zones eliminated. Every room, every device — full speed.

  • Whole-home mesh Wi-Fi design and installation (eero, UniFi, TP-Link Deco)
  • Dead-zone identification with professional Wi-Fi scanning tools
  • Router & modem configuration — QoS, band steering, channel optimisation
  • Guest network isolation with secure VLAN segmentation
  • Smart home device segmentation — keep IoT off your main network
  • Wired backhaul setup for maximum mesh performance
Book Network Audit
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Remote Technical Concierge
Track ARemote · $0 Call-Out

Remote Technical Concierge

Immediate, secure resolution — zero travel, zero wait.

  • Software & OS troubleshooting — crashes, slow boot, stuck Windows Update
  • Email & cloud drive syncing (Microsoft 365, Google Workspace, iCloud)
  • Remote malware & adware removal — deep scan and endpoint protection install
  • Wireless printer, scanner & peripheral driver configuration
  • Account recovery & MFA setup — email, banking, and key accounts
  • Family safety & screen time controls via Google Family Link or Apple Screen Time
  • If remote resolution isn't possible, your $75 session fee is credited toward the on-site visit
Book Remote Session
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General Tech Help & Diagnostics
Track AOn-Site or Remote

General Tech Help & Diagnostics

Don't know what's broken? That's exactly why we're here.

  • System-wide audit to isolate the source of slowdowns, crashes, or sync failures
  • Plain-English translation of confusing software errors — no jargon, no guesswork
  • Hardware triage for mixed environments when you simply don't know what is broken
  • Unbiased, vendor-neutral advice for upcoming device purchases or upgrades
  • On-site ($110 call-out + hourly) or remote ($75 base for 45 min)
  • Written summary of findings and recommended next steps provided on completion
Book a Diagnostic
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Personal AI Literacy (Crash Course)
Track AOn-Site or Remote

Personal AI Literacy (Crash Course)

AI is moving fast. You don't have to get left behind.

  • Secure account setup for ChatGPT, Gemini, or Claude — right tier, right settings
  • Foundational prompt engineering: automate emails, plan schedules, summarize docs
  • Practical demos for household budgeting or sole trader logistics
  • Privacy fundamentals — what personal data must never enter a public AI model
  • On-site ($110 call-out + hourly) or remote ($75 base for 45 min)
  • Personalized cheat sheet of the 10 most useful prompts for your life, provided after the session
Book AI Crash Course
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Track B

B2B Applied AI & Automation

Strategic AI literacy and hands-on workflow automation for forward-thinking teams

AI Quick-Start Taster
Track B1 Hour

AI Quick-Start Taster

1-Hour Executive Briefing — ROI clarity in under 60 minutes.

  • High-level demystification: LLMs, agentic AI, and what they can realistically do
  • Practical ROI mapping — where AI saves time vs. creates risk in your workflow
  • Safe usage guidelines and data privacy obligations (APPs Act compliance)
  • Tool landscape overview: ChatGPT, Gemini, Copilot — when to use which
  • 3 immediate, actionable AI use cases tailored to your industry
  • Delivered remotely or on-site; recording available on request
Request Discovery Quote
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AI Literacy for Teams
Track B4 Hours

AI Literacy for Teams

Half-Day Workshop — Hands-on prompt mastery for your whole team.

  • Prompt engineering sprint: structured techniques, chaining, role-play prompts
  • Live exercises using your real business documents and use cases
  • Privacy & APPs compliance — what data can never go into a public LLM
  • Operational bottleneck audit — identify top 5 AI-automatable tasks in your team
  • AI tool selection matrix: build vs. buy vs. integrate
  • Takeaway: team prompt library and 30-day AI adoption action plan
Request Discovery Quote
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Workflow Automation & Hackathon
Track BFull Day

Workflow Automation & Hackathon

Full-Day Build — Leave with a live, deployed automation pipeline.

  • Live architecture of custom automation pipelines from scratch
  • Zapier, Make.com, or n8n workflow build — you choose the stack
  • Custom AI triage bots: email routing, ticket classification, lead scoring
  • Integration with your existing tools: CRM, Slack, Google Workspace, Notion
  • Full documentation and handover — your team owns it day one
  • Optional: ongoing retainer for iteration, maintenance, and expansion
Request Discovery Quote
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Ready to Begin?

Residential support booking or corporate AI discovery — one conversation starts everything.

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